Company: MHI Hotels, LLC
Description
Description
Looking for men or women who have a great personality, can work in a fast paced environment, able to multi-task and love working with people from all walks of life.
-Greet all customers in a smiling, friendly manner.
-Be able to act in the manner of a hotel concierge. Front Desk Agents should be able to suggest to guest; events to attend around town, places to eat around facility and know directions around town.
-Check-in and Check-out guests quickly and efficiently, following all established procedures and policies.
-Review arriving reservations checking for special requests, Priority Club members etc., pre-assigning rooms as necessary.
-Count cash drawer at beginning and end of each shift. Prepare shift deposit accurately, following standard procedures.
-Enter all wakeup calls accurately.
-Make reservations for guests that call.
-Handle complaints efficiently and courteously. Listen carefully to the guest’s problem.
-Coordinate with Housekeeping regarding room(s) status frequently during the day, transmitting checked out rooms to Housekeeping and receiving ready rooms from Housekeeping.
-File folios and Registration cards as necessary.
-Coordinate with Maintenance on any guest reported or observed problems.
-Answer telephone efficiently and pleasantly within three rings and with correct phrasing. Determine nature of call and transfer to proper extension.
-Complete shift checklist before end of shift.
-Send and receive faxes as needed.
-Other tasks and duties on an as needed basis.
Requirements
Educational Skills: H.S. Diploma
Level of Experience: Some experience preferred but not required.
Communication Skills: English
Software: Our Hotel uses the Opera System knowledge of this program a plus.
Hardware: Confident Computer Skills, Calculator, Copier, Fax
Contact: Hope Lang
Phone: (001)301-776-5300
Fax: (001)301-604-3667 instantly fax your resume
