Hostess

Company: The Grove Isle Hotel & Spa
Description
Baleen is a stylish and innovative seafood restaurant serving an array of local seafood and expertly prepared items all enhanced by magnificent views of Biscayne Bay and the Miami skyline. Courteously greet and escort guests to table and assist in seating, ensuring hotel’s standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Must possess good communication skills. Professional demeanor. Ability to multi-task without errors.

Requirements
1.Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
2.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
3.Anticipate members’ needs, respond promptly and acknowledge all members, however busy and whatever time of day.
4.Maintain positive member relations at all times.
5.Be familiar with all Resort services/features and local attractions/activities to respond to member inquiries accurately.
6.Resolve member complaints, ensuring member satisfaction.
7.Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8.Maintain complete knowledge of:
a)Scheduled daily activities.
b)Daily reservations.
c)Resort extension numbers.
d)Beeper number/radios carried by resort personnel.
e)Hours of operation of each outlet, ambiance, menu selections and price range.
9.Maintain complete knowledge of all menu items, specials, 86'd items, liquor brands, beers and non-alcoholic selections available in the Club Restaurant.
10.Guide the Servers and Buspersons in table set-up needs to ensure optimum service to members.
11.Answer restaurant telephone courteously and efficiently.
12.Take, record and confirm restaurant reservations/cancellations.
13.Escort members to tables and assist in seating at tables; present menus and extend pleasantries.
14.Accommodate all requests for information courteously.
15.Communicate VIP arrivals and special requests to designated personnel for follow up.
16.Extend courteous departures as members leave the restaurant and invite them to return.
17.Ensure tables are cleaned and reset.
18.Complete closing duties as assigned.

Contact: Suheil Izquierdo
Phone: (001)305-860-4316
Fax: (001)305-859-8261 instantly fax your resume