Resort Operations Manager

Company: Westgate Resorts
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assist with plans, develops and implements organization policies and goals.
Coordinates activities of divisions or departments such as operating, manufacturing, engineering, planning, sales, maintenance, or research and development, to effect operational efficiency and economy.
Directs and coordinates promotion of products manufactured or services performed to develop new markets, increase share of market, and obtain competitive position in industry.
Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.
Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
Promotes CFI/Westgate Resorts' philosophies throughout resort to both employees and guests.
Manages employee relations of resort by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
Protects the resort and its assets through enforcing and maintaining a preventive maintenance program.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.

Requirements
SUPERVISORY RESPONSIBILITIES:
Required to provide administrative direction with assignments in terms of broadly defined missions or functions to the Operations' department heads in Front Desk, Guest Relations, Engineering, Housekeeping, Security, Food & Beverage, Warehouse/Purchasing etc.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
Bachelor's degree preferred. Knowledge of a wide range of concepts, principles and practices such as might be acquired through a pertinent baccalaureate educational program or its equivalent in experience, training, or independent study, of basic principles, concepts and methodology.

Contact: Jorge Rivera
Fax: (001)407-903-0687 instantly fax your resume